All in Property – Privacy Policy

1. Our Commitment to Your Privacy

At All in Property, we believe in straight-talking and transparency. We understand that buying, selling, or renting a property involves sharing sensitive personal and financial information. We are committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Property and Stock Agents Act 2002 (NSW).

2. What Personal Information We Collect

To provide you with our real estate services, we need to collect certain information. Depending on whether you are a buyer, seller, landlord, or tenant, this may include:

• Contact Details: Your name, current address, email address, and phone numbers.

• Identification: Passports, driver’s licences, or other verification documents required by law (including NSW fraud prevention guidelines).

• Financial Information: Bank account details (for processing payments/rent), credit card details, employment history, and income details (for tenancy applications).

• Property Details: Information about your property, ownership status, and strata details.

• Interaction Records: Details of properties you have inspected, your property preferences, and records of our communications with you.

3. How We Collect Your Information

We prefer to collect information directly from you whenever possible. We may collect this information when you:

• Attend an open home or private inspection.

• Submit an online inquiry via our website, realestate.com.au, Domain, or other property portals.

• Complete a tenancy application, agency agreement, or contract of sale.

• Communicate with us via phone, email, or social media.

In some cases, we may collect information from third parties, such as tenancy reference databases (e.g., TICA), your employer, previous landlords, or legal representatives. Anonymity and Pseudonymity: Where practical, you may interact with us anonymously or using a pseudonym. However, for legal and security reasons (such as fraud prevention and anti-money laundering laws), we generally require your true identity to provide our real estate services.

4. Website Tracking and Cookies

When you visit our website, we may collect technical data (such as your IP address, browser type, and pages visited) through cookies and similar tracking technologies. This helps us improve your user experience, analyse website traffic, and deliver targeted advertising. You can adjust your browser settings to refuse cookies if you prefer.

5. Why We Collect Your Information (How We Use It)

We only collect information that is necessary to do our job effectively and legally. We use your personal information to:

• Provide real estate services, including selling, buying, leasing, and managing properties.

• Verify your identity in compliance with NSW property laws and anti-money laundering regulations.

• Assess your suitability as a prospective tenant for our landlords.

• Process payments, bonds, and rental arrears.

• Communicate with you regarding property updates, maintenance, and lease renewals.

• Send you relevant marketing materials (you can opt out of this at any time).

6. Who We Disclose Your Information To

We do not sell your personal information. However, to facilitate real estate transactions and property management, we may need to share your details with:

• Property Owners/Sellers: We will share your first and last name (but not your contact details) with vendors to provide feedback after you inspect a property. We also share relevant details with landlords if you are applying for or renting a property.

• Tradespeople and Contractors: To arrange repairs and maintenance at your property.

• Legal Professionals: Solicitors, conveyancers, and financial institutions involved in your transaction.

• Government & Regulatory Bodies: The NSW Civil and Administrative Tribunal (NCAT), NSW Fair Trading, or the Rental Bond Board as required by law.

• Tenancy Databases: Such as TICA or the National Tenancy Database, to check your rental history or list defaults (in accordance with the Residential Tenancies Act 2010 (NSW)).

• Service Providers & Overseas Transfers: Software providers (CRMs), cloud storage, marketing agencies, and IT support who help us run our business securely. Please note: Your information may be accessed by our secure offshore support team (Virtual Assistants) or hosted on third-party servers located outside of Australia. We take reasonable steps to ensure these overseas recipients comply with strict Australian privacy standards.

7. Direct Marketing

We like to keep our clients informed about the local market. We may use your contact details to send you property alerts, market updates, or newsletters. If you no longer wish to receive these, simply let us know by clicking the "unsubscribe" link in our emails or contacting our office, and we will remove you from our marketing lists immediately.

8. Storing and Securing Your Information

We take your data security seriously. Your personal information is stored securely in our digital real estate CRMs and encrypted databases. We take reasonable physical, technical, and administrative steps to protect your data from misuse, interference, loss, unauthorised access, or disclosure. Once your information is no longer legally required to be kept, it is securely destroyed or de-identified.

Notifiable Data Breaches: In the unlikely event of a cyber incident or data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

9. Accessing, Correcting, and Deleting Your Information

You have the right to know what personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, or incomplete.

You also have the right to request the secure removal of your personal information from our records. We will comply with your request unless we are legally required to retain the information (for example, real estate and financial records must generally be kept for 7 years under NSW law). To request access, an update, or deletion, please contact our team using the details below.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can fix it. We will investigate your complaint and respond in writing within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact the All in Property team:

• Address: 4/1 Burton Street, Vincentia NSW 2540
• Sales Phone: 02 4441 7719
• Rentals Phone: 02 4441 6058

• Email: info@allinproperty.com.au

This Privacy Policy was last updated in February 2026.